We have a limited 30-day return policy due to the nature of our work. All of our products are "uniquely handmade" which is what makes them so special. Because of this, each product will vary in appearance. This is a part of its charm and unique creation! If 30 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
30 day Return Policy: If you are not completely satisfied with your purchase please email sales@bateygirls.org. You may request to exchange any item or receive a refund (less the cost of shipping) within 30 days of purchase. Your exchange or refund will be processed upon receipt of your returned item at our headquarters: Batey Girls, 4185 Eagle Landing Parkway, Orange Park, FL 32065.
Your will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, we recommend using a trackable service and/or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original payment method on file, within 5-7 business days.
If you have not received a refund yet, please first check your bank account. You may also need to contact your credit card company and/or bank as it may take some time before your refund is officially posted. If you have done all of this and you still have not received your refund yet, please contact sales@bateygirls.org.
Only regular priced items can be refunded. Unfortunately custom made products, private label and sale products cannot be refunded under any circumstances.
